Privacy Terms

With these Privacy Terms, BESTDRIVER Berlin René Karsten (hereinafter referred to as “BESTDRIVER Berlin”) inform you of how your personal data is handled. You can view and print out the Privacy Terms under

We take the protection of personal data and thus your privacy very seriously. We wish to set out here how we protect your data and what it means for you when you use our customizable services.

1. Scope of application

The Privacy Terms apply only for utilization of the website,  and related local and mobile applications and programs (hereinafter referred to as “Platform”). When you visit other websites or apps, the privacy terms of the relevant operator apply. This is also the case if we refer users to the website of a third party by way of a link. We recommend that you find out about the handling of your personal data on that website.

2. Data processing office and data protection officer

The responsible office and service provider is

René Karsten
Karl-Heinrich-Ulrichs-Str. 5
D-10787 Berlin


For all questions relating to data protection you can contact the BESTDRIVER Berlin data protection officer, at any time by sending an e-mail to

3. What is personal data?

Personal data is information which can be associated with you as an individual. Examples include your name, address, postal address, telephone number or e-mail address. Non-personal data are details such as the number of users of a site.

4. Collection, processing and utilization of personal data

Personal data is collected via the Platform when you choose to provide it, e.g., in the course of registration, the log-in process, completing forms, sending e-mails or in particular by making bookings. The personal data we may collect includes:

  • Contact information (such as name, postal address, e-mail address, and telephone number)
  • Account information (such as username and password)
  • Demographic information (such as age and gender)
  • Booking enquiry information
  • Geo-location information
  • Information about the device you use to access the Platform (such as IP address, operating system, and web browser)
  • User preference information

We use this data for the purposes stated in each case or which are obvious from the enquiry, for example the booking enquiry data is used to satisfy your requirements. Your data is only used for commercial purposes in the course of our own advertising (including recommendation advertising) within the scope of what is statutorily permitted. Data is transferred to third parties only to the extent that this is necessary to fulfil the contract, e.g. to process a credit card payment through your credit card company. We may share your data within our group of affiliated companies, subject to these Privacy Terms. We may disclose information about you (i) if we are required to do so by law or legal process, (ii) when we believe disclosure is necessary to prevent harm or financial loss, or (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity.

We use your e-mail address to offer you similar customized goods or services. You may object at any time to the use of your e-mail-address for this purpose. You can send your objection to In addition, we would like to inform you that you can at any time file a general objection to any use of your data for the purposes of marketing or opinion research. This objection should be sent to:

René Karsten
Karl-Heinrich-Ulrichs-Str. 5
D-10787 Berlin


or by e-mail to:

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with these Privacy Terms. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any enquiries concerning the processing of that information.

When you visit the Platform, we may also collect information about your online activities over time and across third-party websites or online services. Because there is not yet a consensus on how companies should respond to web browser-based or other do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time.

If we also wish to use your personal data in the future for other purposes, we will always ask you for your consent. After giving consent you will be able to revoke your consent at any given time, and we will apply your preferences going forward. To improve our online services, we can store and use information about how you use our services and our websites. The data which is collected in this manner cannot be related back to a single person (pseudonymization). If you would like to opt out of this, please contact us at

5. Credit card data

During the booking process with BESTDRIVER Berlin you have the option to provide your credit card details in order to pay for your ride by credit card. (The actual charge only occurs once the ride is completed.)

For the handling of payment via credit cards BESTDRIVER Berlin secured a professional Payment Service Provider (PSP) called Stripe (, that is certified to the PCI-DSS, and that is required to protect your credit card data.

BESTDRIVER Berlin itself does not store any type of credit card data from your card; in order to allow you to use a card that has been already registered for future payments, we will only save a reference number that distinctly identifies your card with Stripe.

6. GPS tracking

To provide high-quality customer service, BESTDRIVER Berlin can determine your requested driver’s coordinates via mobile phone (GPS tracking). This location information will not be stored and will be used exclusively to allow for a reserved ride to process or to inform the customer about an upcoming ride. In order to allow you, our customer, to comfortably book by using the BESTDRIVER Berlin mobile applications (Android and iOS Apps) from your current location as the pick-up location, our apps locate your position (if you activated this option in your local app permissions in Settings). That is how you agree to allow for your location data to be captured. BESTDRIVER Berlin will not store any movement data or your permanent residence at any point in time.

7. Security, SSL technology

BESTDRIVER Berlin has taken technical and organizational measures designed to protect your personal data, particularly against accidental or deliberate manipulation, loss, destruction or access by unauthorized persons. These security measures are constantly adjusted in line with technical developments. The transfer of personal data between your smart phone and our server is always encoded (SSL procedure, Secure Socket Layer).

8. Disclosure, correction and deletion of data

You can request from us at any time disclosure of data stored under your name or your e-mail address and have this data corrected, blocked or deleted. For this and other requests for disclosure, correction or deletion please contact us via letter by mentioning your name and your contact address

Our data protection officer can be reached at this address below by post

René Karsten
Karl-Heinrich-Ulrichs-Str. 5
D-10787 Berlin


BESTDRIVER Berlin deletes recorded and collected data as soon as and to the extent that this is legally stipulated. If deletion is prevented by an obligation under statute, company by-laws or contracts to retain the information for a certain period, the data is not deleted but rather simply blocked. In addition, courts, criminal investigation authorities or other legally appointed authorities based on statute may request the data or demand disclosure, and we will comply with such demand in accordance with applicable law.

9. Use of cookies

BESTDRIVER Berlin uses cookies to analyze web traffic, optimize the performance and content of the Platform, gauge the efficacy of advertising campaigns and encourage trust and security in the Platform. Cookies are small text files which are stored on your computer by your Internet browser. Most of the cookies are deleted from your hard disk at the end of the browser sessions (“session cookies”). Other cookies stay on your computer and ensure that BESTDRIVER Berlin can recognize your computer on your next visit and analyze your usage (“permanent cookies”). You can prevent the storage of cookies by setting your web browser not to accept new cookies, to notify you of new cookies or to delete all cookies already stored. You can get help with changing your settings via the help function of your web browser or at Please note that some functions of the web page are only possible by using cookies. We therefore recommend not deactivating the cookie function.

10. Use of Google Analytics

Our platform uses Google Analytics, a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google”). It uses the feature called “trackPageview”. This transmits only page views and events, i.e. BESTDRIVER Berlin sees which pages have been called up and which actions have been carried out. However, no personal data is transmitted to Google in this process. The information created about your usage of the Platform is sent to a Google in the USA in anonymized form and stored there. Google uses this information to evaluate your usage of the Platform, to compile reports for BESTDRIVER Berlin on the activities on the Platform and to provide additional services associated with utilization of apps and the Internet. Google may also pass on this information to third parties, provided this is legally permissible or if this data is processed by third parties on behalf of Google. On no account will Google associate your IP address with other data stored by Google. For further information, see (general information on Google Analytics and data protection).

You can find additional information at (general information on Google Analytics and Data Protection).

We only use Google Analytics with the activated IP anonymization. This means that the users’ IP address is shortened by Google for the member states within the European Union or for other parties to the Agreement on the European Economic Area. The full IP address is sent to and shortened by a Google server in the USA only in exceptional cases. The IP address transmitted by the user’s browser is not merged with other Google information.

You may prevent cookies used here from installing by selecting the appropriate setting in your browser software; however please note that by doing this, you may not be able to use all the extensive features of this website.

Furthermore, you can prevent data analysis by Google Analytics on this website by downloading and installing the browser plug-in available at the following link:

Deactivate data analysis with Google Analytics for this website directly by clicking on the following link: Disable Google Analytics

11. Use of Google Maps

For users of our Android and BlackBerry App (and users of our BESTDRIVER Berlin Website): This app uses Google Maps API applications. These applications are essential for the functionality and full provision of the booking service. By using this app, you declare your agreement to applicability of the conditions of use and the Google privacy policy. The user conditions of Google can be found under The Google Privacy Policy can be found at Google Maps is used to show you a map of the relevant area. All location data is submitted to Google in anonymized form; no other information is submitted to Google. Google cannot identify you when you use the “My Location” function in Google Maps. Mobile devices are fundamentally anonymous. If you use Google Maps on your mobile device, Google does not collect any personal data such as your name or your telephone number. Therefore Google does not know the owner or user of the smart phone.

12. Use of OpenStreetMap

For users of our iOS App: This app uses OpenStreetMap API applications. These applications are essential for the functionality and full provision of the booking service. By using this app, you declare your agreement to applicability of the conditions of use and the privacy policy of OpenStreetMap. The OpenStreetMap conditions of use can be found at The OpenStreetMap privacy policy can be found at All location data is submitted to OpenStreetMap in anonymized form; no other information is submitted to OpenStreetMap.

13. Facebook

This website contains the plug-ins of the social network Facebook (e.g., the “Like“ button), network operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). When you interact with the plug-ins, as for instance when clicking the “Like” button, you can, as a Facebook registered user, automatically leave a note in your Facebook profile, letting your network of friends know that you liked the contents that you visited.

To that extent, our website allows for an ongoing data exchange with Facebook. Please note that data exchange or the connection to our website is already in place and does not depend on activating the social plug-in / “Like” button or on logging in to Facebook. If you do not want to allow Facebook to create a movement profile for you, please log out of Facebook. Closing the Facebook page is not sufficient. Please read about the purpose and scope of data collection and the additional data processing and usage by Facebook, as well as about your rights concerning this matter and settings to protect your privacy at:


14. Changes/Additions to this Data Protection Policy

BESTDRIVER Berlin reserves the right to change and expand these Privacy Terms at any time.

Please find information about the current status of our data protection policy at